What locations does your website currently deliver to?
As our website is in the early stages of development, we currently only offer shipping services within the United States.
Do you offer any return or exchange policies?
Yes, we offer a 30-day no-questions-asked return or exchange service. It is important to note that customers are responsible for the postage costs incurred during the return or exchange process.
What is the 'free shipping service' and how do I qualify for it?
Our free shipping service eliminates the shipping fee for orders. To receive free shipping, a single order must total at least $59.99. Orders below this threshold will be subject to a shipping fee of $4.99.
Are shipping fees refundable if I return or exchange an item?
No, shipping fees are non-refundable. Customers are responsible for shipping costs when returning or exchanging items.
How do I initiate a return or exchange?
To start a return or exchange, please contact our customer service team through our website’s contact form. We’ll provide you with the detailed instructions on how to send your item back to us.
Can I order custom-sized or personalized items from your website?
At this time, we do not offer custom sizing or personalization services. Our products are available in standard sizes only: S, M, L, XL, XXL.
How do I know which size to choose?
We have a size chart available on our website for reference. Please match your measurements to our size guide to find the best fit.