You may request a return within 30 days of receiving your product. To proceed with a return or refund, kindly reach out to us at contact@jerseyzoom.com.

Please ensure that the items being returned are in a condition fit for resale. We reserve the right to refuse a return if the condition of the returned items impacts their potential for resale. All items must be returned in their original packaging.

When initiating a return, please include your order number and a photograph of the purchased item.

Special Circumstances: In the event that you receive a damaged product, please provide an unboxing video, photographs of the product, and proof of purchase (order screenshot, order number, product receipt, etc.) to request a refund or product replacement.

Order Cancellation

You may cancel your order within 30 minutes of placing it. If more than 30 minutes have elapsed, we regretfully cannot accommodate order cancellations. Once your cancellation request has been processed, which typically occurs within 12 business hours, we will initiate your refund.

Refund Process

Upon receipt and verification of the return, we will process your refund. Please allow 1-2 business days for the refund to reflect in your payment account, depending on the method of payment. If you do not receive the refund within the specified timeframe, please contact us at contact@jerseyzoom.com.

Return Address

Our designated return address is 730 S Alvarado St Suit E, Los Angeles, CA 90057,United States. For any returns or exchanges, we kindly request that you reach out to our dedicated customer service team ahead of time to facilitate a smooth and efficient process. Please ensure that all items are returned in their original packaging to ensure a successful return or exchange. It’s important to note that any shipping fees associated with the return will need to be covered by the customer. We appreciate your understanding and cooperation in this matter.